> For the complete documentation index, see [llms.txt](https://yubit.gitbook.io/yubit/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://yubit.gitbook.io/yubit/deposit-and-withdraw/deposit-faq/resolving-deposit-issues.md).

# Resolving Deposit Issues

If you encounter issues with your deposit, please follow the guidelines below:

1. **Deposit sent to a non-YUBIT address**
   * Unfortunately, if you deposit funds to an address outside of YUBIT, we cannot recover the assets.
2. **Deposit amount is less than the minimum requirement**
   * If the deposit amount is lower than the **minimum deposit limit**, the funds cannot be credited, and YUBIT will not be able to assist with recovery.
3. **Deposit made to the wrong coin address**
   * Example: Depositing BTC into a YUBIT BSC (Binance Smart Chain) address.
   * Please contact YUBIT Support and provide the following details:
     * Registered UID
     * Cryptocurrency type deposited
     * Deposit amount
     * Deposit address
     * Blockchain transaction ID (HASH)
     * A brief explanation of the situation
4. **Deposit of an unsupported cryptocurrency**
   * If you mistakenly deposit a token that YUBIT does not support, please reach out to YUBIT Customer Support for assistance.

***

### Important Notes

* Recovery for incorrect deposits requires manual handling by YUBIT’s wallet technology team.
* These cases are highly complex and time-consuming. The process may take **at least one week** or longer depending on the situation.
* Please ensure that all deposit information (address, network, amount) is correct before proceeding to avoid delays or irreversible losses.