> For the complete documentation index, see [llms.txt](https://yubit.gitbook.io/yubit/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://yubit.gitbook.io/yubit/deposit-and-withdraw/deposit-faq/funds-recovery-guide.md).

# Funds Recovery Guide

YUBIT is committed to safeguarding user assets. In certain scenarios, we can assist with **manual recovery** of deposits that failed to credit due to user error.\
If you believe a deposit did not arrive, please **contact YUBIT Customer Support** to submit a recovery request. Each case is reviewed carefully to confirm eligibility.

***

### 1) When recovery is eligible

All of the following must be true:

* The **destination address** on-chain is **your own YUBIT deposit address**.
* The **on-chain transaction status is “Confirmed/Success”** and has reached the required confirmations.

***

### 2) When recovery is **not** eligible

* **Wrong/External address:** Funds were sent to a **non-YUBIT** address (and have left the sender).
* **Transfers to third parties:** You transferred assets to another person’s wallet/account (not a YUBIT deposit)—this is **not** considered a deposit recovery case.

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### 3) Recovery types, timelines & fees (reference only)

> Fees are charged only if recovery is successful or when a handling fee is required.\
> Final timelines and fees will be confirmed by Support.

| Scenario                                                         | Estimated time | Handling fee | Expected result                                                   |
| ---------------------------------------------------------------- | -------------- | ------------ | ----------------------------------------------------------------- |
| Deposit sent to an **old address (same chain)**                  | 2–3 days       | 50 USDT      | Credited to account                                               |
| Deposit confirmed on-chain but **not credited** (same chain)     | 2–3 days       | Free         | Credited to account                                               |
| Deposit via a **supported network**, but token is **not listed** | 14 days        | 50 USDT      | Refunded (returned to sender’s address or as directed by Support) |
| Deposit via an **unsupported EVM network** of an unlisted token  | 30 days        | 50 USDT      | Refunded                                                          |

> *These are common cases. Actual processing times may vary depending on complexity. The Support team’s final evaluation applies.*

***

### 4) How fees are paid (if applicable)

1. Contact **official YUBIT Support** to obtain the **correct YUBIT fee-collection address**.
2. Transfer the fee **in full** to the address provided.
3. Wait for processing; Support can update you on progress.

**Security tip:** Only transfer to **addresses provided by official Support**. Do **not** send funds to any third-party or unofficial address.

***

### 5) How to apply

Prepare and submit to Support:

* Your **YUBIT UID**
* **Token/chain**, **amount**, and **deposit address**
* **Transaction ID (HASH)**
* A brief description of what happened (and screenshots, if available)

***

### 6) Important notes

* All recovery requests must be initiated **through YUBIT’s official Support channels**.
* YUBIT will make best efforts, but due to technical, operational, and on-chain constraints, **recovery is not guaranteed**.
* Users are ultimately responsible for their funds. **Always verify the token, network, and address** before depositing.

***

### Disclaimer

This guide covers general scenarios. Actual timelines may be longer for complex cases. Fee standards may be adjusted based on operational costs and market changes. **Final interpretation rights belong to YUBIT.**